Retail integration platform

Integration is the key topic in every big enterprise environment. As there are a lot of solutions, enabling the automation of special tasks, it becomes more and more problematical to exchange the data and to establish two-way communications between the different applications. The complexity rises, when even third party and external companies have to be integrated. It is obvious that a faulty or insufficient integration is the biggest risk and cost factor. Complex integrations have to follow given standards using state of the art technologies.

Analyzing the retail environment, you will see that this industrial environment is one of the most challenging. The reasons are many different solutions and proprietary components which have to work with each other. The following just shows a part of the solutions which have to be integrated in the retail environment:

When Service Plus encountered these problems in all projects in the past, we came to the decision to find and develop a solution for it. Lead by the target to make the infrastructure more simple and give the retailer the highest possible independence from the solution and hardware manufacturer, Service Plus developed the Retail Integration Platform (Bus) “Octopus”.

Video Surveillance
Personal Shopping Assistants
Electronic Shelf Labels
Label Printing
Home Delivery
Mobile Payments
RFID
Mobile Processes
Supply Chain Management
Stock and Warehouse
ERP
Financial Systems
HR systems
Forecort
EAS

Customer Loyalty
Self-check out
Kiosk
Scales
Online Shop
Point of Sale
Parking Ticket Machines
Reverse Vending Machines
Cigarette Dispenser
Security Equipment
People Counting
Self Scanning Systems
Money Counting Machines
Digital Signage

In addition, there are dimensions like different retail verticals (supermarket, fashion, hospitality…), internationality of the companies, business processes, trends and innovations, which have to be taken into account.

On top of that we have a lot of different manufacturers for the same solutions (e.g. retail scales) in one environment.

This problematical situation is almost not maintainable, data is not consistent and sometimes the needed data is even missing.

The integration infrastructure – as it should be

Typical retail environment

Retail integration platform

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